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Journal of Politeness Research

Language, Behaviour, Culture

Ed. by Grainger, Karen

IMPACT FACTOR 2018: 0.652
5-year IMPACT FACTOR: 1.667

CiteScore 2018: 1.24

SCImago Journal Rank (SJR) 2018: 0.785
Source Normalized Impact per Paper (SNIP) 2018: 1.150

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Applying (im)politeness and facework research to professional settings: An introduction

Dawn Archer
  • Corresponding author
  • Department of Languages, Information and Communications, Manchester Metropolitan University, Manchester, Geoffrey Manton Building Rosamond Street West Off Oxford Road United Kingdom,
  • Email
  • Other articles by this author:
  • De Gruyter OnlineGoogle Scholar
/ Piotr Jagodziński
  • Corresponding author
  • Department of Languages, Information and Communications, Manchester Metropolitan University, Manchester, Geoffrey Manton Building Rosamond Street West Off Oxford Road United Kingdom,
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  • Other articles by this author:
  • De Gruyter OnlineGoogle Scholar
Published Online: 2018-07-05 | DOI: https://doi.org/10.1515/pr-2018-0015


  • Angouri, Jo & Miriam Locher. 2012. Theorising disagreement. Journal of Pragmatics 44(12). 1549-1553.Web of ScienceGoogle Scholar

  • Antaki, Charles. 2011. Six kinds of applied conversation analysis. In Charles Antaki (ed.), Applied conversation analysis, 1-14. London: Palgrave.Google Scholar

  • Archer, Dawn. 2011. Libelling Oscar Wilde: The case of Regina vs. John Sholto Douglas. Journal of Politeness Research: Language, Behaviour, Culture 7(1). 73-99.Web of ScienceGoogle Scholar

  • Archer, Dawn. 2015. Slurs, insults, (backhanded) compliments and other strategic facework moves. Language Sciences 52. 82-97.Web of ScienceGoogle Scholar

  • Archer, Dawn & Phil Willcox. (this issue). The faces at play in performance appraisals With a focus upon a UK retail organization.Google Scholar

  • Archer, Dawn, Aaron Garner & Cliff Lansley. (under review). The value of linguistics in assessing potential threats in an airport setting. In Lesley Jeffries & Jim O’Driscoll (eds.) Handbook of language in conflict. London Routledge.Google Scholar

  • Brown, Penelope & Stephen C. Levinson. 1987. Politeness: Some universals in language usage. Cambridge: Cambridge University Press.Google Scholar

  • Chan, Angela, Stephanie Schnurr & Olga Zayts (this issue). Exploring face, identity and relationship management in disagreements in business meetings in Hong Kong.Google Scholar

  • Chang, Wei-Lin M. & Michael Haugh. 2011. Strategic embarrassment and face threatening in business interaction. Journal of Pragmatics 43(12). 2948-2963.Google Scholar

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  • Christie, Christine. 2018. The indexical scope of adios: A relevance theoretic analysis of discursive constructions of gender and institutions and their impact on utterance interpretation. Journal of Politeness Research 14(1). 97-120.Web of ScienceGoogle Scholar

  • Davies, Bethan. 2018. Evaluating evaluations: What different types of metapragmatic behaviour can tell us about participants’ understandings of the moral order. Journal of Politeness Research 14(1). 121-154.Web of ScienceGoogle Scholar

  • Félix-Brasdefer, J. César. 2015. The language of service encounters. Cambridge: Cambridge University Press.Google Scholar

  • Garcés-Conejos Blitvich, Pilar. 2013. Introduction: Face, identity and (im)politeness. Looking backward, moving forward: From Goffman to practice theory. Journal of Politeness Research: Language, Behaviour, Culture 9(1). 1-33.Web of ScienceGoogle Scholar

  • Goffman, Erving. 1967. Interaction ritual: Essays in face-to-face behavior. Chicago: Aldine.Google Scholar

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  • Grainger, Karen. 2018. “We’re not in a club now”: A neo-Brown and Levinson approach to analyzing courtroom data. Journal of Politeness Research 14(1). 19-38.Web of ScienceGoogle Scholar

  • Grandey, Alicia, David Dickter & Sin Hock-Peng. 2004. The customer is not always right: Customer aggression and emotion regulation of service employees. Journal of Organisational Behaviour 25. 397-418.Google Scholar

  • Harrington, Leigh. (this issue). “Helping you to pay us” Rapport management in debt collection call centre encounters.Google Scholar

  • Hood, Susan & Gail Forey. 2008. The interpersonal dynamics of call-centre interactions: Co-constructing the rise and fall of emotion. Discourse and Communication 2. 389-409.Google Scholar

  • Jagodziński, Piotr & Dawn Archer. (this issue). Co-creating customer experience through call centre interaction Interactional achievement and professional face.Google Scholar

  • Lansley, Cliff, Aaron Garner, Dawn Archer & Sori Losni. 2016. The impact of SCAnR training for Air Marshals to increase accuracy of real-time lie/truth decisions. Report for ARMLETT (Romania).Google Scholar

  • Lansley, Cliff, Aaron Garner, Dawn Archer, Ramona Dimu, Christi Blanariu & Sorin Losnita. 2017. Observe, target, engage, respond (OTER): High-stake behaviour analysis using an integrated, scientific approach within an airport context. White Paper Series: EIA/SRI/OTP.Google Scholar

  • Miller, Elizabeth R. 2013. Positioning selves, doing relational work and constructing identities in interview talk. Journal of Politeness Research: Language, Behaviour, Culture 9(1). 75-95.Web of ScienceGoogle Scholar

  • O’Driscoll, Jim. 2018. Dances with footings: A Goffmanian perspective on the Soto case. Journal of Politeness Research 14(1). 39-62.Web of ScienceGoogle Scholar

  • Price, Hazel & Jack Wilson. 2018. Applying politeness research: An introduction to the Soto Data. Journal of Politeness Research 14(1). 1-17.Web of ScienceGoogle Scholar

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  • Wegge, Jurgen, Joachim Vogt & Christiane Wecking. 2007. Customer-induced stress in call centre work: A comparison of audio- and videoconference. Journal of Occupational and Organizational Psychology 80. 693-712.Google Scholar

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  • Wilson, Jack & Hazel Price. 2018. Courtroom data and politeness research: A case for neo-Peircean semiotics in interpersonal pragmatics. Journal of Politeness Research 14(1). 63-96.Web of ScienceGoogle Scholar

About the article

Published Online: 2018-07-05

Published in Print: 2018-07-26

Citation Information: Journal of Politeness Research, Volume 14, Issue 2, Pages 245–256, ISSN (Online) 1613-4877, ISSN (Print) 1612-5681, DOI: https://doi.org/10.1515/pr-2018-0015.

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