Jump to ContentJump to Main Navigation
Show Summary Details

Reviews on Environmental Health

Editor-in-Chief: Carpenter, David O. / Sly, Peter

Editorial Board Member: Brugge, Doug / Diaz-Barriga, Fernando / Edwards, John W. / Field, R.William / Hales, Simon / Horowitz, Michal / Maibach, H.I. / Shaw, Susan / Stein, Renato / Tao, Shu / Tchounwou, Paul B.

4 Issues per year


SCImago Journal Rank (SJR) 2015: 0.776
Source Normalized Impact per Paper (SNIP) 2015: 0.676
Impact per Publication (IPP) 2015: 1.795

Online
ISSN
2191-0308
See all formats and pricing
Volume 28, Issue 4 (Dec 2013)

Issues

Effects of Lean Six Sigma application in healthcare services: a literature review

Selim Ahmed
  • Corresponding author
  • Department of Business Administration, International Islamic University Malaysia, P.O. Box 10, 50728 Kuala Lumpur, Malaysia
  • Email:
/ Noor H.A. Manaf
  • Department of Business Administration, International Islamic University Malaysia, P.O. Box 10, 50728 Kuala Lumpur, Malaysia
/ Rafikul Islam
  • Department of Business Administration, International Islamic University Malaysia, P.O. Box 10, 50728 Kuala Lumpur, Malaysia
Published Online: 2014-01-11 | DOI: https://doi.org/10.1515/reveh-2013-0015

Abstract

The healthcare organization is the place where defects and mistakes cannot be tolerated. A simple mistake can cost a human life so defects or mistakes must be eliminated in healthcare service processes. A Lean Six Sigma (LSS) approach is the best option in a healthcare environment for dealing with a critical patient. The LSS methodology optimizes the average reduction of a desired process. The expected results can be reductions in several aspects of healthcare such as patient waiting time in emergency departments, lost charges for billing in patient financial services, delinquent medical records, diagnostic result turnaround times, accounts receivable days, patients’ length of stay, or medication errors. This paper mainly discusses the effects of the LSS approach in different hospitals around the world according to the literature review. This review also discusses the relationship between LSS as well as their impacts on healthcare services based on literature review.

Keywords: healthcare; Lean Six Sigma; patient; quality service

References

  • 1.

    Taner MT, Sezen B, Antony J. An overview of Six Sigma applications in healthcare industry. Int J Health Care Qual Assur 2007;20:329–40.

  • 2.

    Heuvel JVD. The Effectiveness of ISO 9001 and Six Sigma in healthcare. Beaumont Quality Publications, 2006. Available from: http://repub.eur.nl/res/pub/8465/070126_Heuvel,%20Jaap%20van%20den.pdf.

  • 3.

    Ganti A, Ganti AG. Six Sigma in healthcare, 2004. Available from: http://www.iienet.org/uploadedFiles/SHS/Resource_Library/details/02_ganti.pdf.

  • 4.

    Jhon K, Ram BR. Use of the Six Sigma methodology in the health care sector: a model, 2008. Available from: http://www.heps2008.org/abstract/data/pdf/Bishu.pdf.

  • 5.

    Dahlgaard JJ, Dahlgaard-Park SM. Lean production, six sigma quality, TQM and company culture. The TQM Magazine 2006;8:263–81.

  • 6.

    Womack JP, Jones DT, Roos D. The machine that changed the world. New York: Maxwell Macmillan International, 1990.

  • 7.

    Chalice R. Improving healthcare using Toyota Lean production methods: 46 steps for improvement, 2nd ed. Milwaukee, WI: ASQ Quality Press, 2007.

  • 8.

    Koning HD, Verver JPS, Heuvel JVD, Bisgaard S, Does RJM. Lean Six Sigma in healthcare. J Healthc Qual 2006;28:4–11.

  • 9.

    Salah S, Rahim A, Carretero JA. The integration of Six Sigma and Lean management. Int J Six Sigma 2010;1:249–74.

  • 10.

    Mader DP. Lean Six Sigma’s evolution: integrated method uses different deployment models. Qual Prog 2008;41:40–8.

  • 11.

    Snee RD. When worlds collide: Lean and Six Sigma. Qual Prog 2005;38:63–5.

  • 12.

    Proudlove N, Moxham C, Boaden R. Lessons for Lean in healthcare from using Six Sigma in the NHS. Public Money Manage 2008;28:27–34.

  • 13.

    Heuvel JVD, Does RJM, Koning HD. Lean Six Sigma in a hospital. Int J Six Sigma and Competitive Advantage 2006;22:377–88.

  • 14.

    Fornari A, Maszle G. Lean Six Sigma leads Xerox. Six Sigma Forum Magazine 2004;3:11–6.

  • 15.

    Heuvel JVD, Does RJM, Bisgaard S. Dutch hospital implements Six Sigma. Six Sigma Forum Magazine 2005;4:11–4.

  • 16.

    Yeh HL, Lin CS, Su CT, Wang PC. Applying Lean Six Sigma to improve healthcare: an empirical study. Afr J Bus Manag 2011;5:12356–70. [Web of Science]

  • 17.

    Corbin CL, Kelley SW, Schwartz RW. Concepts in service marketing for healthcare professionals. Am J Surg 2001;181:1–7. [PubMed] [Crossref]

  • 18.

    Antony J. Six Sigma in the UK service organisations: results from a pilot survey. Manag Audit J 2004;19:1006–13.

  • 19.

    Antony J, Antony F, Taner T. The secret of success. Public Service Review: Trade and Industry 2006;10:12–4.

About the article

Corresponding author: Selim Ahmed, Department of Business Administration, International Islamic University Malaysia, P.O. Box 10, 50728 Kuala Lumpur, Malaysia, Phone: +60146460092, E-mail:


Received: 2013-10-21

Accepted: 2013-11-04

Published Online: 2014-01-11

Published in Print: 2013-12-01


Citation Information: Reviews on Environmental Health, ISSN (Online) 2191-0308, ISSN (Print) 0048-7554, DOI: https://doi.org/10.1515/reveh-2013-0015. Export Citation

Citing Articles

Here you can find all Crossref-listed publications in which this article is cited. If you would like to receive automatic email messages as soon as this article is cited in other publications, simply activate the “Citation Alert” on the top of this page.

[1]
Simon Deblois and Luigi Lepanto
International Journal of Health Care Quality Assurance, 2016, Volume 29, Number 2, Page 192
[2]
Yara L. Basta, Inez M. Zwetsloot, Jean H.G. Klinkenbijl, Thomas Rohof, Mathijs M.C. Monster, Paul Fockens, and Kristien M.A.J. Tytgat
Journal of Evaluation in Clinical Practice, 2016, Page n/a
[3]
Shreeranga Bhat, E.V. Gijo, and N. A. Jnanesh
International Journal of Productivity and Performance Management, 2016, Volume 65, Number 1, Page 98
[4]
Kalpesh K. Patel, Shanna Cummings, Joseph Sellin, Larry Scott, and Hashem B. El-Serag
Clinical Gastroenterology and Hepatology, 2015, Volume 13, Number 9, Page 1556
[5]
Saja Ahmed Albliwi, Jiju Antony, and Sarina Abdul halim Lim
Business Process Management Journal, 2015, Volume 21, Number 3, Page 665
[6]
Ghada R. El-Eid, Roland Kaddoum, Hani Tamim, and Eveline A. Hitti
Medicine, 2015, Volume 94, Number 12, Page e633

Comments (0)

Please log in or register to comment.
Log in