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Text & Talk

An Interdisciplinary Journal of Language, Discourse & Communication Studies

Ed. by Sarangi, Srikant

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IMPACT FACTOR 2016: 0.448
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Online
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1860-7349
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Volume 32, Issue 2 (Mar 2012)

Issues

The issue of conversationally constituted context and localization problems in emergency calls

Isabella Paoletti,
Published Online: 2012-06-11 | DOI: https://doi.org/10.1515/text-2012-0010

Abstract

This paper analyzes localization problems in medical emergency calls. It argues that some localization problems can be related to difficulties in the alignment of operators' and callers' understanding of the overall functioning of the services and, in fact, be linked to the shift in the organization features of the emergency service.

The data analyzed in this study are part of a wider corpus collected within a research project on language and technology carried out at the Department of Communication Sciences of the University of Bologna, Italy. The data were collected in two emergency service control rooms in northern Italy and central Italy. Through a detailed discourse analysis within an ethnomethodological framework of actual emergency calls, the analysis shows that some localization problems can be better understood by referring to the overall ethnographic understanding of the emergency service and its organizational development.

The paper aims to show that some localization problems can provide some significant insights for the discussion of the issue of “conversationally constituted context” versus “invocation to more remote context” in the analysis of interactional data. The ethnographic understanding of changes in the organization of the emergency services makes understandable elements in the calls that cannot be explained otherwise.

Keywords:: localization problems; context; emergency calls; direction giving; discourse analysis; ethnomethodology

About the article

Published Online: 2012-06-11

Published in Print: 2012-03-22


Citation Information: Text & Talk, ISSN (Online) 1860-7349, ISSN (Print) 1860-7330, DOI: https://doi.org/10.1515/text-2012-0010.

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©[2012] by Walter de Gruyter Berlin Boston. Copyright Clearance Center

Citing Articles

Here you can find all Crossref-listed publications in which this article is cited. If you would like to receive automatic email messages as soon as this article is cited in other publications, simply activate the “Citation Alert” on the top of this page.

[1]
Isabella Paoletti
Human Studies, 2014, Volume 37, Number 2, Page 257
[3]
Tom Koole and Nina Verberg
Pragmatics and Society, 2017, Volume 8, Number 1, Page 129

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