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Transport and Telecommunication Journal

The Journal of Transport and Telecommunication Institute

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Quality of Bus Services Performance: Benefits of Real Time Passenger Information Systems

Andres Monzon
  • Transport Research Centre (TRANSyT), Universidad Politécnica de Madrid C/Professor Aranguren s/n, 28040 Madrid, Spain Ph.: +34 91 3365373
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/ Sara Hernandez
  • Transport Research Centre (TRANSyT), Universidad Politécnica de Madrid C/Professor Aranguren s/n, 28040 Madrid, Spain Ph.: +34 91 3365373
  • Other articles by this author:
  • De Gruyter OnlineGoogle Scholar
/ Rocio Cascajo
  • Transport Research Centre (TRANSyT), Universidad Politécnica de Madrid C/Professor Aranguren s/n, 28040 Madrid, Spain Ph.: +34 91 3365373
  • Other articles by this author:
  • De Gruyter OnlineGoogle Scholar
Published Online: 2013-04-25 | DOI: https://doi.org/10.2478/ttj-2013-0013

One of the main problems in urban areas is the steady growth in car ownership and traffic levels. Therefore, the challenge of sustainability is focused on a shift of the demand for mobility from cars to collective means of transport. For this purpose, buses are a key element of the public transport systems. In this respect Real Time Passenger Information (RTPI) systems help people change their travel behaviour towards more sustainable transport modes.

This paper provides an assessment methodology which evaluates how RTPI systems improve the quality of bus services performance in two European cities, Madrid and Bremerhaven. In the case of Madrid, bus punctuality has increased by 3%. Regarding the travellers perception, Madrid raised its quality of service by 6% while Bremerhaven increased by 13%. On the other hand, the users´ perception of Public Transport (PT) image increased by 14%.

Keywords : Real Time Information; bus reliability; perceived quality of service

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About the article

Published Online: 2013-04-25

Published in Print: 2013-06-01

Citation Information: Transport and Telecommunication, ISSN (Online) 1407-6179, ISSN (Print) 1407-6160, DOI: https://doi.org/10.2478/ttj-2013-0013.

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