The Validation of the Human Contribution to Quality: A Case Study at Lockheed Martin Aeronautics - Fort Worth

Robert L. Getty 1
  • 1 Business Computer Information Systems Department, College of Business Administration, P.O. Box 305249, University of North Texas, Denton, TX 76203-5249, USA.


A major resource for quality exists at Lockheed Martin Aeronautics - Fort Worth with the average age of the workers approaching 50 years with over 20 years employment. Realizing the asset present within this highly experienced work force became a major effort for improving quality at this plant. Tapping this resource occurred both in an assessment of the perception of factors that led to a successful quality initiative and in an ergonomics effort that focused on meeting the capabilities of the worker in the workplace. These programs were integrated for a holistic approach to continuous improvement. This paper will review the specifics of the ergonomics program that increased quality and productivity and reduced injuries along with their associated costs. The conditions that led to this approach, the elements of the ergonomics program, specific ergonomic innovations with the realized savings, and the results of a quality survey that verified the human oriented approach will be reported in this discussion.

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