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House, Brett

Change Marketing

Analytics Strategies for Building a Customer-First Company

    34,00 € / $39.99 / £31.00*

    Paperback
    Publication Date:
    2022
    To be published:
    March 2021
    ISBN
    978-1-5015-1518-7
    See all formats and pricing

    Overview

    Aims and Scope

    This book examines just how hard it is for companies to deliver the experience customers are expecting and offers a strategy and method to help businesses incorporate a unified- customer strategy into their key business objectives, product strategies, and channel/media goals.

    Readers will learn what needs to happen organizationally, strategically, technologically, and analytically to implement a customer-first strategy. They will learn how to create the right customer experience, from early awareness to acquisition and advocacy, and how to set themselves up to be market leaders.

    Building a winning customer strategy requires a solid marketing analytics foundation, one that will provide plenty of insights into customer profiles, segmentation, opportunities for personalization, and predictive marketing capabilities, but sadly, very few organizations are set up for success in this area.

    Details

    23.0 x 15.5 cm
    Approx. xx, 220 pages
    20 Fig.
    Language:
    English
    Type of Publication:
    Monograph
    Keyword(s):
    Marketing; Strategy; Customer-first; Customer strategy; Analytics

    More ...

    Brett House, Vice President of Global Marketing & Communications, Nielsen, USA

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