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Customer service textbook for any student completing work, education or training in tourism, events and hospitality

Firth, Miriam

Service Encounters in Tourism, Events and Hospitality

Staff Perspectives

Series:Aspects of Tourism

MULTILINGUAL MATTERS

    259,90 € / $299.90 / £209.90*

    eBook (PDF)
    Publication Date:
    2020
    Copyright year:
    2020
    To be published:
    January 2020
    ISBN
    978-1-84541-728-4
    See all formats and pricing

    Overview

    Aims and Scope

    This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives, questions and summaries.

    Details

    MULTILINGUAL MATTERS
    Language:
    English
    Keyword(s):
    Staff perspective in service encounters; hospitality staff; service encounter; staff stories; human resources; tourism; hospitality; events

    More ...

    FirthMiriam:

    Miriam Firth is a Senior Lecturer at the University of Manchester, UK. Her research interests include vocational education and training, employability, culture and event sustainability.

    Miriam Firth is a Senior Lecturer at the University of Manchester, UK. Her research interests include vocational education and training, employability, culture and event sustainability.

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