Customer service textbook for any student completing work, education or training in tourism, events and hospitality
Service Encounters in Tourism, Events and Hospitality
Series:Aspects of Tourism
Aims and Scope
This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives, questions and summaries.
- MULTILINGUAL MATTERS
- Staff perspective in service encounters; hospitality staff; service encounter; staff stories; human resources; tourism; hospitality; events